There are two sides to any transaction and, generally speaking, the level of support and loyalty depend on how each side treats the other. As a business — or one of its…
Archive of Tag 'customer service'
For me, the digital video recorder (DVR) is one of the best inventions – ever. I get to record and watch programs whenever it’s convenient for me, PLUS, I can skip over…
At our recent garage sale my entrepreneurial (and highly independent) 6-year-old set up a lemonade stand on the driveway. I watched with interest as she exhibited six key business principles — without…
We all experience it on a daily basis – customer service. Good, bad or indifferent, we all tend to have long memories about how we’ve been treated by a business and are…
